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Frequently Asked Questions

We have provided answers to most frequently asked question on this page. We covered most common question regarding:

After browsing, if there is any thing we have not covered please contact us via telephone at 818-789-9809 or email us at by clicking here and we’ll be happy to assist you right away.


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Actors Photo Lab Services

What types of payment do you accept?

Cash, Visa, Master Card, Discover and American Express.

When do I pay for my prints?

Full payment is due when placing an order. You can leave a 50% deposit on orders $400 or more and pay balance when picking up. All online orders must be prepaid.

What is price match guarantee?

We guarantee our prices are lower than any competitor’s price for the same type of prints with setup. Price match valid for same type of print and turn-around time at industry standard photo labs located in the greater Los Angeles area.

Shipping:

We can ship anywhere. Shipping fees are based on location, time, and weight of the package to be delivered.

Is there a rush charge for same day/next day prints?

We do not have any rush charges for photo prints. We can do same day or next day prints. Please ask for the quick turnaround only if you have to have the prints by a certain time. Normal turnaround is 3-4 days. Shipping may delay having your prints on time. We recommend picking up at our Studio City location.

How do I place an order online?

Easy! Click on order online, fill in contact info and attach the file(s) to be printed. A friendly staff person will contact you (e-mail or phone) to get the details of your order and payment info.

How do I reorder online?

We keep your orders on file. Mention in the notes section that it is a reorder; and we’ll take care of the rest. No setup fee on reorders.

Hours of operation

Our hours are Monday through Friday 10AM to 6PM.

Our location

We are conveniently located at 13223 Ventura Blvd. Ste. A Studio City CA 91604. Between Coldwater Canyon and Fulton off the 101 Fwy on Ventura Blvd.

Quality guarantee

We pride ourselves in providing the highest quality prints. Color correction and adjustments are included in setups. To insure you like the final product, you can ask for a test print before running the quantity free of charge (for Photo Prints Only). There are no card stock test prints, only a digital proof. There are no color matching or proofing available for press print. Colors might not match exactly to previous card stock orders or to your photo prints. There will be reprints if major errors have occurred from our end.

What is the ideal Image size for upload/print?

High resolution files are recommended. We suggest submitting a file no less than 2 MB or 4×6 at 300 dpi. We will notify you if the file provided is not going to produce a high quality print.

How long will you keep my files for reorders?

Although we will archive your files for at least one year, there are no guarantees your file will be available. We suggest storing your files on disk or hard drive for safe keeping as well.

Proofs

Can I get email proofs?

E-mail proofs are provided with design and setup orders at no charge.

4×6 proof prints

We can print 4×6 proofs with file name printed on the back. 4×6 proof prints are as low as $0.39 ($0.99 per print for less than 25 quantity).

Can you print contact/proof sheets?

Yes. We make custom proof sheets from you whole shoot or individually picked shots. 8×10 and 10×15 sizes available.

8×10 photo reproductions

What is a custom name setup?

We can do special designs to fit your look. Including a unique border and font for name. See samples.

General info on name setup

The industry standard for 8×10 headshot prints is including your name. A onetime setup fee of $10 applies. See samples.

Do you provide test prints?

Yes! We can print a test for your review before running the quantity. No charge for test prints. Test prints to be reviewed at our Studio City location only.

How quickly can I get my prints?

Normal turnaround time is 3 to 4 days. We can have your prints ready sooner at no extra cost.

Is there a rush charge for same day/next day prints on 8x10s?

No Rush Charge! We just ask that if you could wait for the normal turnaround time to do so. This way we can accommodate actors who have to have their print for a certain event.

Extras for 8×10 (Agency logos, SAG/AFTRA logos) is there an additional charge?

Our $10 name setup fee covers your name, agent logo, SAG/AFTRA logo and border setup.

Resume on the back of photo. Stapling vs. printing on the back

Both options are available to you. Our photo prints do not have watermarks; so you can print your resume on the back with a laser printer. We also offer 8×10 size resume paper for stapling on the back of your headshot.

Extra image(s) on 8×10 headshot prints.

Industry Standard is to have one headshot picture on the 8×10, however, you can do layouts of multiple images or have a smaller image on the side of the main one. This works if you want to show different hairstyles, beard, or things you can do (ex, musician, stunts…)

Black and white vs. color

Color is recommended and is the industry standard. It’s easier to know what you look like with a color photograph i.e. hair color and skin tone.

Vertical vs. horizontal headshots

Vertical shots are the standard, but horizontal shots can also work very well. Talk to your agent or manager for their recommendation. See Samples.

Photo vs. litho headshots

Photos have a continuous tone, better contrast and produce a more flattering print. Photos have an all around better quality than lithos. Lithos however, tend to be cheaper and thicker stock. Larger quantities are normally required for litho printing.

Actor’s Photo lab specializes in photo reproductions.

Is it better to place a larger or smaller 8×10 quantity order?

Better deals are available on larger quantities. Smaller runs are good if the image will be used temporarily or not as often.

Does font location matter?

This is up to you. It is normally located on the bottom left, right, or center. Some agents require a specific layout, check with your agent.

What font should I pick? Can you help?

You can pick a font from our font list; try to keep it simple and legible. We can help pick a font for you.

What is a Bleed?

“Bleed” refers to a print without any borders. See Sample.

Bleed vs. border?

This is all on personal preference; both can be used for headshot submissions.

Can I pick border colors?

We can put any border color. White is the standard, but other colors will work as well.

See sample.

Will the name setup fee be waived if I do my own setup?

Yes, we will waive the name setup fee. The file must be submitted as print ready and we will not do any further adjustments.

Is there a setup fee on reorders?

No. We will retain all of your previous files that already have a name setup. Just call and place a reorder and only pay for the prints.

Postcard and business card prints

What size postcards are available?

Postcards are available in 4×6, 5×7 or 5.5×8.5.

Photo cards vs. 14 pt press prints

Our Press Print cards are on 14pt card stock with UV coating and can be full color on both sides. No test prints or color matching available (extra charge applies to rush orders). Photo cards have quicker turnaround time (no rush charge) and better image quality. Photos, however, may be too thin for mailing and business cards.

What are zed cards or comp cards?

Zed cards or comp cards are for models. These promotional cards include close up face picture on the front with name and 4 body shots on the back with measurements and contact info. Zed cards or comp cards are printed full color on both sides on 14 pt. card stock.

What is the turnaround time for business cards and postcards?

Photo cards take about two days, quicker turnaround available at no extra charge.

The turnaround for 14 pt. card stock is about 4 to 6 business days.

How does setup/design work for postcards and business cards?

Designs are done custom to fit your look. You can ask for a digital proof to check and approve layout. We can modify design after you view your digital proof to make corrections.

Can I do my own design and have the setup fee waved?

Yes, only if the design is final and print ready.

Is there a design fee for reorders?

No, we’ll keep the design on file for reorders. Fees apply to changes to an existing design.

Custom lab questions

How large can you print?

We can print any size! Call for details.

What paper material do you carry for large prints?

Photo, canvas, adhesive photo paper and more…

Mounting and lamination

We offer mounting and lamination for large prints. Call us for details.

Old photo restoration

Restoring old photographs is our specialty. Bring the picture in for a quick estimate.

Picture will be scanned at hi-res, digitally restored, and printed to any preferred size.

Do I get a CD with the restoration order for archiving?

Yes, we’ll give you a CD of the final image for safekeeping.

Scanning

What can you scan?

We can scan from any print, slide, and negative.

Can you scan and print my picture?

Yes we can. Although all our scans are high resolution, we prefer to print from original digital files to avoid quality loss because of second generation scanning.

My picture is too big to scan!

We can take a high resolution photograph of any print that is physically too large to scan

Can you scan my photos that are damaged?

Yes we can. We have years of experience scanning and restoring old photos that have been damaged from water, sun, or any other elements.

Retouching

What is the difference between minor, moderate and major retouching?

Minimum retouching is recommended for minor blemishes and hair flyaway.

Moderate retouching is most common. Which includes blemishes, under eyes, crow’s feet, laugh lines, fly-aways, skin tone and sharpening of the eyes.

Major retouching is recommended for drastic changes such as background color, body shape, hair color and any other specific or out of the ordinary retouching.

Do I receive a CD with my retouching order?

Yes! CD included with all retouch orders free.

Does resolution make a difference on the retouching?

Yes, get better results and flexibility of usage with higher resolution files.

Can I view the before and after?

The final retouched version can be viewed at our location or a digital proof can be emailed.

When will my retouching order be ready?

Normal turnaround time is about 3 to 4 days. We can expedite your order with no additional fees.

What is a good amount of retouching?

You need to look like yourself. A good retouched picture does not look retouched. Excessive retouching is not recommended, unless it is for a stylized look.

How do I give retouching instructions for an online order?

You can make notes in the online order form. A staff member will contact you to get the specifics.

Are your 8×10 window envelopes for an actual 8×10 headshot?

Yes, they are custom made for a snug fit for your 8×10 headshots.

How many headshots can I fit into an 8×10 window envelope?

You can easily fit up to about ten headshots and resume in the headshot envelope.

Are the 8×10 window headshot envelopes completely clear?

No, the envelopes are a standard white paper stock with a 7 inch by nine inch crystal clear window to display your headshot.